Benefits

Reduce interaction times with real-time, helpful suggestions, improving AHT (Average Handle Time) and enabling your team to manage more work load, leading to greater cost savings.

Enhance your customer experience with efficient and informative communication, as the assistant supports agents in delivering optimized responses that drive higher satisfaction.

Reduce training time and costs with the AI Assistant's instant feedback and guidance, enabling agents to quickly become effective in their roles.

How does it work?

The AI Assistant functions by enabling you to set specific instructions for processing agent and client speech, along with overall assistant instructions that guide its behavior and use of internal information, such as your knowledge base and privacy policies, to generate helpful and relevant suggestions in real-time to your agents, based on your business's specific needs.

Key features

Receive immediate, real-time recommendations to enhance agent responses and improve the flow of every conversation with your clients.

Ensure adherence to scripts and objectives by creating a standardized checklist for all customer interactions. As the AI recognizes completed steps during a conversation, it automatically marks them off, helping agents easily follow guidelines.

Configure the assistant’s behavior to match your business's specific needs, setting customized responses to both agent and client speech.

Add your knowledge base, privacy policy, and other essential documentation, enabling the assistant to provide well-informed recommendations during live interactions.

Access the AI Assistant right via Webphone or through a dedicated dashboard.

Use Cases

Empower your support team with instant feedback and suggestions to improve client interactions, fostering quicker resolution times.

Enhance engagement by fine-tuning agent responses, bolstering your sales pitch effectiveness.

Utilize the assistant for agent training, providing real-time insights and suggestions that help refine communication skills and reiterate business related knowledge.

Ensure communications align with company policies by integrating privacy policies and documentation for the assistant to reference.