Fast and qualitative service is the foundation of customer satisfaction. Our solution is tailored specifically to eliminate customers’ time on a line by optimizing the whole flow of calls. Route your calls to relevant departments, guide customers with smart IVR, play pre-recorded messages without involving agents, allowing them to concentrate on providing a five-star service.
Effective inbound call flow
With Call flow builder create custom inbound call schemes adapted to your business processes, using intelligent features - IVR, audio payback messages, working hours, customer priority identification, SMS messages, email messages, personalized text to speech messages, HTTP API connection, assigning customers to current agents, queues, and multiple strategies. There are many ways to route incoming calls effectively by allocating them between departments or specific agents.
Ensure your calls are of good quality
Make calls through your phone, pc, or webphone. Having more than 35 interconnections with global operators, we ensure stable connection and good quality calling to any destination worldwide. Customer support is always in touch and can find a necessary route upon your request. Alternatively, the system will automatically switch to an alternative operator to prevent downtime in case of any issue. Multiple server nodes in different locations will grant the uptime by switching to another server on datacenter failure.
Keep track of all call center metrics
Measure performance of your team with in-depth statistics and analytical tools - whole metrics accessible in one place. There are any calls-related data available in column-or-graphical views for different time periods. All calls are being recorded and automatically evaluated by conversation quality detector - identifying most problematic calls in regards to quality, silence, voice tone, and trigger words.