Increase the number of outbound calls
Auto dialer facilitates the conduct of your outbound campaigns, doing the dialing job instead of agents. Once the connection is established, the call will be diverted to a free agent - in such a way your team is taking only answered calls instead of making them. It allows increasing the number of calls up to 2 times since agents won’t wait on connection and unsuccessful calls.
Encrypt your calls through a secure connection
Privacy first! Both webphone and SIP calls are encrypted with VPN and SRTP, ensuring your workflow is private and secure. All conversations are eligible only to the operator and the person he is talking to, without a possibility to listen or save calls afterward. Additionally, any Caller ID can be assigned instead of your number in order to increase the answer rate for international calls.
Ensure your calls are of good quality
Make calls through your phone, pc, or webphone. Having more than 35 interconnections with global operators, we ensure stable connection and good quality calling to any destination worldwide. Customer support is always in touch and can find a necessary route upon your request. Alternatively, the system will automatically switch to an alternative operator to prevent downtime in case of any issue. Multiple server nodes in different locations will grant the uptime by switching to another server on datacenter failure.
Keep your workflow structured and regulated
Create diverse permission groups with multi-levels of access and authority to your employees. The whole software is customizable and allows to allocate access to contact lists, tools, features, IP addresses to each user group separately. Set a clear hierarchy and enjoy the well-coordinated work of all your departments.
One workspace for all operations
Integrate your CRM or system with TelTel enabling your agents to operate in your CRM only. It allows you to make calls with a single click directly from your system and audio recordings will be attached to appropriate customers. When receiving incoming calls, client profiles automatically open in your CRM showing all client information.
Boost the productivity of your agents
Place a live-monitoring TV in your call center displaying KPIs and statistics of your agents in real-time. Analyze and compare agents' statistics, including tracking their lunches, breaks, meetings, and other working statuses finding weak points of every agent. This tool proved to be highly effective by creating a competitive spirit and motivating your team with a reward for top-notch performance.